Emotional Intelligence (Goleman) -
(EI),
often
measured as an Emotional Intelligence Quotient (EQ), describes an ability,
capacity, or skill to perceive, assess, and manage the emotions of one‘s self,
of others, and of groups. As relatively new area of psychological research, the
definition of EI is constantly changing.
The El model introduced by Daniel
Goleman focuses in EL as wide array of competencies and skills that drive
managerial performance, measured by multi-rater assessment and self-assessment
(Bradberry and Greaves, 2005). In working with Emotional Intelligence (1998)
Goleman explored the function of EI on the job, and claimed EI to be the
largest single predictor of success in the workplace, with more recent
confirmation of these findings on a worldwide sample seen in Bradberry and
Greaves, ―The Emotional Intelligence Quick Book‖ (200%)
Goleman’smodel outlinesfour main EI
constructs:
•
Self-awareness - the ability to read one‘s emotions and
recognize their impact while using gut feelings to guide decisions.
•
Self - management- involves controlling one‘s emotions and
impulses and adapting to changing circumstances.
•
Social awareness - the ability to sense, understand, and react
to other‘s emotions while comprehending social networks.
•
Relationships management - the ability to
inspire, influence, and develop others while managing conflict.
Goleman includes a set of
emotional competencies within each construct of EI. Emotional competencies are
not innate talents, but rather learned capabilities that must be worked on and
developed to achieve outstanding performance. Goleman believes that individuals
are born with a general emotional intelligence that determines their potential
for learning emotional competencies.